Frequently asked questions
Thinking about building a website with Day Shift Digital? Here are straight answers about timelines, platforms, accessibility, SEO, training and support after launch.
Platforms
WordPress, Shopify
Project start
About 1 month from booking
Accessibility
WCAG 2.0 AA (AODA)
Free bug fixes
90 days after launch
Maintenance
Monthly, quarterly & yearly retainer options
01 — Getting started
What we build, when your project can start, and how long it takes to launch.
We design and develop custom websites on WordPress and Shopify, from service-business sites to full ecommerce stores. We’ll recommend the platform that best fits your goals, budget and how your team wants to manage content.
New projects usually kick off about one month after booking. For example, if you book on January 1, your project would typically start on February 1. Our availability changes often, so get in touch even if you need a website sooner.
Most websites take 8–12 weeks from kickoff to launch, following our build process. If you need to launch sooner, we can fast-track your project for an additional rush fee.
02 — Quality
Every site is built to be found, usable by everyone, and great on any screen.
Yes. Every site we launch goes through a dedicated accessibility quality assurance process and is built to current accessibility standards. See how we test for accessibility.
Yes. We build to WCAG 2.0 Level AA, the web accessibility standard required under Ontario’s Accessibility for Ontarians with Disabilities Act (AODA), and check every site against it before launch. Read about our AODA compliance process.
Yes. Every site is built with search engine best practices from day one, giving your content a strong technical foundation to rank in Google. Learn 5 ways we make our websites SEO-friendly.
Yes. Every site is designed, built and tested across multiple devices, browsers and screen sizes, so it looks and works great on phones, tablets and desktops.
03 — After launch
What happens once your site is live, and how we keep it running smoothly.
Yes. Every site launches after a thorough quality assurance process, and for 90 days after launch we fix any bugs you find at no additional cost.
Let us know. Bugs reported within 90 days of launch are fixed free of charge. After that, fixes can be handled through a maintenance retainer or as ad hoc work.
Yes, custom training is included in every project. We’ll tailor it to your team, with a live training call, training videos, or both, so you can update your site with confidence.
Yes, in two ways:
Retainer: choose a monthly, quarterly or yearly retainer. We reserve time in our schedule so your requests are prioritized.
Ad hoc: work is added to our regular pipeline as you need it, without a guaranteed turnaround time. Tip: batch your change requests into one list so we can schedule them together and quote the total up front.
Often, yes. We offer maintenance and improvements for existing websites, including troubleshooting, new functionality and store maintenance packages. Every site is different, so we’ll review yours first and tell you honestly whether we’re the right fit. You can also find DIY tips on our blog.
Yes, adding new sections and functionality to existing sites is one of our services. We’ll scope your current site first to confirm the best way to build it so it fits seamlessly with what you already have.
Book a free, no-pressure chat and we’ll talk through your project, your timeline and the best platform for your business.
